Effective date: 1 January 2026

Synergy Ltd. is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Bermuda Personal Information Protection Act 2016 (PIPA). This policy applies to information collected through our website,email, phone, and other communications.

1. What Personal Information We Collect

We may collect personal information that you choose to provide, including but not limited to:

• Name
  
• Email address
  
• Telephone number
• Information shared through contact or inquiry forms
  
• Information provided when requesting therapy, coaching, or consultation services
  

We collect only the personal information reasonably necessary to respond to inquiries and provide services.

Our website may also automatically collect limited technical information such as IP address, browser type, or usage data to support website functionality and security.

2. How We Use Personal Information

Personal information is collected and used only for specified and lawful purposes, including:

-Responding to inquiries and requests for services
-Scheduling appointments or consultations
-Processing insurance or payment arrangements
-Providing psychotherapy, collaborative coaching, consultation, or educational services
-Communicating relevant information related to services
-Meeting legal, ethical, or regulatory obligations

Personal information is not used for marketing purposes without your consent.

Please note that email and website communications may not be fully secure. Clients are encouraged to limit the amount of sensitive personal or clinical information shared through electronic communication. Secure communication practices and preferences are discussed during the intake process.

3. Consent and Lawful Use

Personal information is collected with your knowledge and consent, except where otherwise permitted or required by law. By submitting information through this website or communicating with us, you consent to the collection and use of your information for the purposes outlined in this policy.

You may withdraw consent at any time, subject to legal, ethical, or professional obligations.

Clients receiving services will be provided with additional privacy and consent information as part of the intake process and will be asked to review and acknowledge these terms prior to beginning services.

4. Confidentiality and Professional Services

Psychotherapy services are subject to strict professional and ethical confidentiality standards. Information shared in therapy is confidential except in limited circumstances required by law, such as risk of harm or mandatory reporting obligations. These limits are explained during the intake process.

Educational, consulting, and organisational services are not psychotherapy and do not carry the same legal confidentiality protections. Confidentiality expectations are clarified at the outset of each engagement.

5. Disclosure of Personal Information

We do not sell or trade personal information.

Personal information may be shared only:

• With your written consent
• When required by law
• With trusted third-party service providers who support website hosting, scheduling, payment processing, or secure data storage, and only to the extent necessary to provide services
  

Some service providers may store or process information outside Bermuda. Appropriate safeguards are used to protect personal information.

6. Data Security and Retention

We take reasonable administrative, technical, and physical measures to protect personal information against loss, unauthorized access, misuse, or disclosure.

Personal information is retained only for as long as necessary to fulfill its intended purpose or to meet legal, ethical, and professional obligations.

7. Your Rights Under PIPA

Under Bermuda’s Personal Information Protection Act, you have the right to:

-Request access to your personal information
-Request correction of inaccurate or incomplete information
-Request that personal information be blocked, erased, or destroyed where appropriate

Requests should be submitted in writing using the contact information below. We will respond within a reasonable timeframe in accordance with applicable law.

If you believe your concerns have not been addressed, you may contact the Bermuda Privacy Commissioner (PrivCom).

8. Privacy Officer and Contact Information

Synergy Ltd. has designated a Privacy Officer responsible for compliance with this policy and PIPA.

Privacy Officer: Lorrie Peniston
Email: lorrie@synergybda.com
Phone: 441-704-5411

9. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or practice operations. The most current version will always be available on our website.